CS CitySupport AI Get Started — $20/yr
AI-powered customer ops for local businesses

Turn every complaint into a recovery. Automatically.

CitySupport AI analyzes customer complaints via email, scores risk, drafts brand-aligned replies, and auto-responds to routine issues — while escalating critical cases to your team with full context. Built for restaurants, hotels, salons, and home service providers. $20/year, no per-seat pricing.

Start Free — $20/yr See Demo Flow Open Live Desk
Response time
Under 60 seconds
Price
$20/year flat
Setup
Under 5 minutes
How it works
Customer emails a complaint or review notification hits your inbox.
AI instantly scores risk, identifies the issue, and drafts a reply in your brand voice.
Low-risk complaints get auto-replied. High-risk ones go straight to your manager.
Your dashboard shows every ticket, analysis, and action — all in real time.
Core solution

More than a chatbot. It is an operations-aware support layer.

The assistant can reply, look up status, apply policy, execute routine actions, and send complex cases to a human with full context.

24/7 first response

Answer customers immediately across web chat, SMS, WhatsApp, email, and store inboxes.

Order and booking lookup

Check order status, service appointments, address coverage, and technician windows in real time.

Returns and refunds

Apply refund windows, replacement rules, warranty logic, and compensation scripts consistently.

Appointment changes

Reschedule local service jobs, notify dispatch, and send updated confirmations after hours.

Unified tone and SOP

Keep every agent response aligned to approved policies, branch rules, and service promises.

Human handoff

Escalate emotional, high-risk, or high-value cases with summary, urgency, and recommended next step.

Demo scenarios

Show buyers exactly what the assistant can resolve

Select a common support scenario. The response changes instantly.

AI Support Assistant

Track an order without waiting for an agent

Ecommerce and cross-border
Where is my order? I am in Austin and it still says processing.
I found order #ATX-20481 for Austin, Texas. Your package was handed to UPS at 2:14 PM today and is expected between Tuesday 1:00 PM and 5:00 PM. If it does not move within 24 hours, I can open a delivery case or connect you to a human agent.
Verify phone or email
Query order system
Offer delivery case
Why it matters
Cuts repetitive order-status tickets by 35-55%
Best-fit customers

Strong verticals for launch

The same assistant architecture fits different support-heavy businesses, but the local service angle is especially strong because it combines bookings, service areas, branch logic, and after-hours demand.

Ecommerce and cross-border

Order lookup, return requests, damaged shipments, replacements, delivery ETA, and policy enforcement.

SaaS and subscriptions

Billing, renewals, downgrade save flows, onboarding questions, access issues, and escalation triage.

Local life services

Bookings, address coverage, technician dispatch, job confirmations, cancellations, and schedule changes.

Multi-location merchants

Store-specific issues, local inventory checks, city-specific offers, branch routing, and shift consistency.

Setup in 4 steps

Live in under 5 minutes

  1. Sign up and tell us your business name, type, and brand voice preference.
  2. Get your dedicated support email address (powered by Clawaimail).
  3. Forward review platform notifications (Google, Yelp, Tripadvisor) to that address.
  4. Watch AI analyze, reply, and escalate — all visible in your live dashboard.
Why businesses switch

Measurable ROI from day one

  • Instant first response to every complaint — even at 2 AM
  • Critical issues routed to the right person with full context
  • Brand-consistent replies without training every team member
  • Dormant customer win-back messages sent automatically

At $20/year, it pays for itself with a single recovered customer.

Simple pricing

$20/year. That is it.

No per-seat fees. No usage tiers. One flat annual price for unlimited AI analysis, auto-replies, and integrations.

What you get

Dedicated AI support inbox, automatic complaint analysis, risk scoring, brand-voice replies, Slack/CRM notifications, escalation routing, and a live dashboard.

How it works

Sign up in 2 minutes. Get a support email address. Forward your review notifications there. AI handles the rest — or flags it for your team.

Get started now

Your AI support team is 2 minutes away

Set up your business profile, customize your brand voice, and start receiving AI-analyzed tickets immediately. No code required.

Create My Support Inbox — $20/yr See Live Dashboard