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Product workflow demo

AI support desk for after-sales, bookings, and escalation handling

This mock workspace shows how a support team would use AI to triage tickets, draft policy-safe responses, and hand off edge cases without losing context.

Total tickets 0
Critical 0
Auto-replied 0
Avg risk 0
Conversation

Refund request with replacement eligibility

Auto-draft ready
The wrong item arrived. I need the right one shipped to Chicago before Friday. What can you do?
AI analysis: order qualifies for a free replacement because the mismatch was reported within 7 days of delivery. Recommended action is replacement first, refund as secondary option, and attach prepaid return label.
Draft reply: I am sorry about the mix-up. Your order qualifies for a free replacement, and I can send the correct item to your Chicago address today. I will also email you a prepaid return label for the incorrect item. If you prefer a refund instead, I can process that now.
AI actions
Checked refund window Verified shipping address Prepared return label
Recommended next step

Send the replacement offer now and start return-label workflow only after customer confirms.